Terms and conditions

GENERAL INFORMATION

KAYSER O PHOTOGRAPHY
Ved Åbredden 9
2970 Hørsholm

VAT: 30866584
Mail: works@kayser-o.com

PAYMENT

We accept Dankort, VISA, MasterCard, Maestro.

The amount i not charged to your card or account until the items are shipped. We do not charge a fee for payments.

SHIPPING AND PRICES

We deliver worldwide. If you have any questions, please contact us at works@kayser-o.com.

Delivery in DENMARK

Estimated delivery time: 2-5 weekdays
Free delivery

Delivery in EU

Estimated delivery time: 2-5 weekdays
Purchase below 110 EUR: from 3 EUR
Purchase above 110 EUR: Free delivery

The Rest of the World

Estimated delivery time: 2-5 weekdays
Delivery in the Rest of the world: EUR 14

In case of customs bills in countries outside the EU, the recipient is responsible for the delivery payment.

RETURNING ITEMS

If you wish to cancel your purchase, here is what you can do:

  1. Return the item no later than 14 days after you have informed us that you wish to regret your purchase. You have 14 days from receiving your order to inform us of your return.
  2. If you return your entire order, we will refund the original delivery cost. If you only return part of your order, we will not refund the shipping cost.
  3. The return address i Kayser O Photography, Ved Åbredden 9, 2970 Hørsholm, Denmark.

If you have any questions, please contact us at works@kayser-o.com or by phone at +45 20 20 80 30

WARRANTY

You have two years warranty, which means that if the item you purchased has any flaws or differs from the description at the time of purchases, you can file a complaint with us.

This means that you can get either the product repaired, exchanged, receive your money back, or have at reduction of the price, depending on the specific situation.

It is of course a requirement that the complaint is justified, an that the defect is not due to an incorrect use of the product or other tortious behaviour.

You must notify us within ”reasonable time” after you have discovered the defect of the product. If you notify us within two months after the defect has been found, the complaint will always be timely.

If the complaint i justified, we vill defray the shipping cost. The product must be sent back in proper packaging.

The product should be sent to:

Kayser O Photography
Ved Åbredden 9
2970 Hørsholm
Denmark

When you are returning the product please inform us about the problem as detailed as possible.

NOTE: we do not receive packets sent cash on delivery or similar.

RIGHT OF WITHDRAWAL

You have 14 days right of withdrawal. The right of withdrawal period expires 14 days after the day you:

  • have received your product
  • have received the final product in physical possession, when it is an agreement regarding several different products, which have been ordered in one order, and which are delivered individually.
  • Have received the last lot or the last part in physical possession, when it is an agreement on delivery of a product, which consists of several lots or parts.

You must within 14 days of the receipt notify us if you want to withdraw your purchase. The announcement must be made through works@kayser-o.com. In your message you must make it clear that you want to use your right of withdrawal.

Your cannot regret just by denying receipt of the product without informing us at the same time.

If you wish to return the order for at replacement or refund, you have to return the item in a state where it appears as new when we recieve it, so that we can sell it to someone else. If the item appears used or damaged, you are required to pay for any loss in value. We assess any loss of value.

Withdrawal of a part of an order – If you buy more than one item on our webshop, you can withdraw one or more items, even though they are bought an send as one order

RETURN

You must send your order back to u sno later than 14 days after you have informed us that you wish to regret your purchase. At returning you are responsible for the product being wrapped securely. You bear the risk of the product from the time of delivery of the product.

The condition of the product when you return it:

  • You are only responsible for any dimished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can test the product in the same way as if you tested it in a physical store.
  • If the product has been testet in addition to what is described above, we consider it as used, which means that you when withdrawing from the contract can only get part of, or non of, the price remimbursed, depending on the commercial value of the product.
  • To receive the full price you must therefore do the same, as you will do in af physical store.
  • You can test the product but you cannot start using the product.

REIMBURSEMENT

If you withdraw from the contract, you will of course receive the amount you have paid to us. In the event of a dimished value for which you are responsible, this is deducted from the price.

If you are using your right of withdrawal, we will refund all payments received from you, without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from the contract. We vill make the reimbursement the the same means of payment, which you used for the original transaction, unless you have explicitly agreed to something else.

We can withhold reimbursement, until we have received the good, unless you provide us with documentation of having returned the products.

NOTE: we do not receive packets sent cash on delivery.

PERSONAL DATA

We ask for your name and email. These information are safe with us and will not be shared.

When you shop at Kayser O Photography your creditcard information be processed by Quickpay, who deliver at secure electronic payment solution for Dankort, Visa, MasterCard an Maestro. All creditcard information is processed in accordance with Payment Card Industry.

DATA SECURITY

PERSONAL DATA POLICY

In order for you to enter into an agreement with us on kayser-o.com, we need the following information: Name, address, telephone number and e-mail address.

We carry out registration of your personal data with the purpose to be able to delivery the product to you.

The data is registered at Kayser O Photography and will be kept for at period of five years, after which the information will be deleted.

Information provided to Kayser O Photography is in no way passed on or sold to third parties, and we register no sensitive personal data.

As registered with Kayser O Photography you have the right to object to the registration. You will also have the right to get access to the information that has been registered about you. You have these rights due to the data protection regulation.

Inquiries in this matter must be addressed to Kayser O Photography via e-mail to works@kayser-o.com